Thank you for shopping at Media Primair IE-rechten B.V. We are committed to delivering high-quality everyday essentials, outdoor comfort equipment, and hygienic catering supplies. This document outlines your statutory rights, return criteria, and refund procedures for orders placed through our official website 5udf6y-rb.myshopify.com.
1. EU Statutory 14-Day Right of Withdrawal
In compliance with European Union Consumer Rights Directives and Dutch Civil Law, consumers residing within the European Economic Area (EEA) have the legal right to withdraw from their purchase agreement within 14 calendar days without providing a specific reason.
Standard Return Window
14 Days from Delivery
The withdrawal period expires 14 days from the day you, or a designated third party, physically receive the package.
Notification Requirement
Written Notice Mandatory
You must inform us of your decision to cancel via an explicit email declaration sent to [email protected].
2. Product Eligibility & Hygiene Standards
Due to the specific health, personal hygiene, and sanitary nature of our inventory (disposable shoe covers, outdoor sleeping bags, and disposable paper cups), strict inspection criteria apply to all returns:
| Product Category |
Condition & Return Eligibility Rules |
Hygiene Exceptions |
| Disposable Paper Cups |
Must remain in their original factory-sealed plastic wrap or bulk box. Outer seal must be unbroken. |
Non-returnable if inner sleeve packaging has been opened, unsealed, or tampered with. |
| Protective Shoe Covers |
Must be returned in original, unopened multi-packs or dispenser boxes with factory seals intact. |
Non-returnable if individual shoe covers have been removed, tried on, or used. |
| Sleeping Bags |
Must be unused, unwashed, free of hair or odor, and packed inside the original compression sack with tags attached. |
Subject to rejection if showing signs of outdoor use, pet hair, dirt, or laundering. |
3. Non-Returnable Merchandise
The following items are strictly excluded from standard voluntary returns for safety and hygiene reasons:
- Disposable food service items or paper cups that have been unsealed after delivery.
- Single-use personal protective equipment (shoe covers) with opened primary packaging.
- Custom-printed or personalized paper cups and customized bulk accessories.
- Items returned past the 14-day notification window or without prior Return Authorization.
4. Step-by-Step Return Workflow
To ensure your return is processed efficiently without administrative delays, please follow our standardized 5-step return procedure:
Step 1: Request Return Authorization
Email [email protected] with your order number, receipt proof, item descriptions, and reason for return. Attach photos if claiming damaged or defective goods.
Step 2: Receive RMA Instructions
Upon approval, our customer desk will issue a formal Return Merchandise Authorization (RMA) code along with the designated return logistics hub address.
Step 3: Secure Packaging & Shipping
Pack the items securely in their original cardboard boxes. Include the RMA paperwork inside. Customers are responsible for direct return shipping costs unless the item was sent in error or arrived damaged.
Step 4: Quality Inspection
Upon arrival at our facility, warehouse personnel will inspect sleeping bags for wear and verify that disposable shoe covers and paper cups retain unbroken factory seals.
Step 5: Refund Disbursement
Approved refunds will be issued to your original payment method within 5 to 10 business days. Bank processing times may vary depending on your financial institution.
5. Damaged, Defective, or Incorrect Deliveries
Please inspect your shipment immediately upon arrival. If you receive a damaged package, torn sleeping bag seams, or crushed paper cup stacks:
- Notify us within 48 hours of delivery at
[email protected].
- Provide photo evidence showing the outer shipping box condition and damaged items.
- Confirmed defective or incorrect items will be replaced or refunded in full, including prepaid return transport.
6. Corporate Identity & Contact Notice
Please note that packages sent to our headquarters without a valid RMA number will be rejected. Always contact customer support before sending items back.
Registered Merchant Information
Company Name: Media Primair IE-rechten B.V.
Registered Address: Stationsweg Oost 275, 3931 ER Woudenberg, Netherlands
E-Commerce Platform: 5udf6y-rb.myshopify.com
